FAQs

Shipping

1. DO YOU OFFER FREE SHIPPING?

Yes, we offer free ground shipping all domestic orders over $200.

2. WHAT ABOUT INTERNATIONAL SHIPPING?

International rates are calculated at checkout based on your zip code. International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply the cost.

3. DO YOU SHIP TO P.O. BOXES?

We are unable to ship to P.O. Boxes or APO's at this time.

4. DO YOU OFFER EXPRESS SHIPPING?

Yes, orders placed before 12 pm EST M-F are eligible for expedited shipping. Any order placed after 12 pm ET will be shipped the following business day. Express shipping costs are calculated at checkout based on your zip code.

5. I HAVE A QUESTION REGARDING MY TRACKING. WHAT SHOULD I DO?

We use UPS as our shipping provider. Please contact their customer service team for questions regarding your order once shipped. Call 1-800-742-5877 or visit the UPS customer service page here. If you need additional assistance, please contact customerservice@nicolemiller.com.

Ordering

1. HOW DO I CANCEL MY ORDER?

Please contact customerservice@nicolemiller.com to cancel your order. You may log in to your account to check the status of your order by viewing your order history. Once your order has been shipped, we can no longer process your request.

Currently, we're unable to make changes to orders once they have been submitted. If for any reason you would like to make a change, your order will be cancelled and you may place a new order with any corrections.

2. HOW DO I TRACK MY ORDER?

To track your order, please log in to your NicoleMiller.com account and view your order history, where the status of your order will be displayed. In addition, a UPS tracking number will be sent to you via email upon shipment of your order.

4. WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged when your order is placed. We aim to ship your order within 1 business day of placement.

5. What do I do if the size or color I want is sold out?

If you find that the color or size you would like is sold out, please reach out to our team at customerservice@nicolemiller.com. We are happy to provide a list of retailers that may have your size or color in stock or place a special order for you.

6. I want to send a gift card. How do I do that?

To purchase an eGift card please click here. The eGift card will be processed and sent within 1 business day.

Customer Service

Monday - Friday 9:00 to 6:00 pm EST

Email: customerservice@nicolemiller.com

Customer service is predominately email based. Please allow up to 1 business day for your inquiry to be addressed. Customer service associates are not available on national holidays or weekends.

Returns

1. WHAT IS YOUR RETURN POLICY, AND HOW DO I RETURN MY NICOLEMILLER.COM PURCHASE?

If you are not completely satisfied with your purchase, please return it to us by following the instructions below:

  • Visit Our Returns Page OR login to your NicoleMiller.com account
  • Enter your order # and email address
  • Select the items that you wish to return
  • Select the return reason
  • Confirm your return

Please note, merchandise purchased as FINAL SALE cannot not be returned. Merchandise cannot be returned after 30 days from the date of delivery. All merchandise must be unworn, with all original tags attached and in its original packaging. All returns will be inspected before a refund is issued. Once your return is approved, your refund will be processed and you will receive an email confirmation. If the merchandise does not pass inspection, it will be returned to the sender and a refund will not be issued. Items returned after the 30-day period may be eligible for an online store credit, subject to approval.

ALL BRIDAL IS ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY.

Only one price adjustment on full-priced merchandise can be made and must be requested within 7 days of the original date of purchase.

Please be sure to attach the return label to the outside of the box and drop off at any UPS location. Please allow up to 10 business days for returns to be processed.

2. CAN I EXCHANGE MY ORDER?

We accept exchanges for bridal gowns only up to 7 days after receipt of merchandise. Please contact customerservice@nicolemiller.com for assistance.

Currently, we do not accept exchanges for all non-bridal categories. If you need a different color, item or size, please place a new order for the desired size while it is still in stock and return the original order.

3. FINAL SALE

Any items marked 'final sale' at the time of purchase are not eligible for return, exchange or store credit. We, unfortunately, cannot make price adjustments on final sale items.

4. I WANT TO RETURN MY PURCHASE, BUT I CHECKED OUT AS A GUEST. WHAT DO I DO?

  • Visit Our Returns Page OR login to your NicoleMiller.com account
  • Enter your order # and email address
  • Select the items that you wish to return
  • Select the return reason
  • Confirm your return

5. I WANT TO RETURN AN INTERNATIONAL ORDER. WHAT DO I DO?

While we welcome your return, we unfortunately do not cover the cost for international return shipping. All orders must be returned within 30 days of delivery for a full refund. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. You will not be refunded for importation fees. Returns that do not meet these requirements are accepted at the discretion of Nicole Miller and subject to a $20 return fee. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email. Your financial institution may take up to 10 business days to post the refund to your account.

6. WHEN WILL I BE REFUNDED?

Please allow 7-10 business days for the processing of your return. Once the return is received at our warehouse, all items will be inspected within 3 business days. If the items are returned as instructed, your refund will be processed either to your original payment method or in the form of an e-gift card.

Depending on your credit card company, this may take up to 1 billing statement for the refund to post to your account. If this timeframe has passed and you have not seen your refund, please contact customerservice@nicolemiller.com for assistance.

Other FAQ’s

1. WHAT'S YOUR PRICE ADJUSTMENT POLICY?

Price adjustments for items purchased at NicoleMiller.com will be honored within 7 days of purchase only if the item is permanently reduced. We do not honor price adjustments for items featured in flash sales or other limited time sale events. Price adjustments are issued in the form of NicoleMiller.com store credit only (This may change depending on Shopify Payments). Please contact customerservice@nicolemiller.com for assistance.

2. MY ORDER IS A GIFT. WILL IT INCLUDE PRICES?

If your item is a gift and you would like us to exclude the packing slip from the package, please contact customerservice@nicolemiller.com immediately after placing your order.

3. HOW SHOULD I CARE FOR MY PURCHASE?

All Nicole Miller products include specific care instructions sewn into the garment on the care label.

4. I HAVE A NICOLE MILLER NEW YORK PRODUCT. WHAT DO I DO?

For immediate assistance with items not sold on nicolemiller.com such as, eyewear, home products, luggage etc. please contact the store in which these items were purchased for assistance.

5. Who do I contact about a potential job at Nicole Miller?

For all career inquiries, please contact customerservice@nicolemiller.com. Your inquiry will be passed along to the correct department, and a member of our team will follow up with you.

6. Who do I contact about press inquiries?

For all press inquiries, please reach out to publicrelations@nicolemiller.com for assistance.

7. Who can I contact about wholesale opportunities?

For all wholesale inquiries, please reach out to wholesale@nicolemiller.com for assistance.

E-GIFT CARDS

1. CAN AN E-GIFT CARD BE USED MORE THAN ONCE?

Yes, provided there is still a balance remaining on the card.

2. HOW DO I SEND AN E-GIFT CARD TO SOMEONE ELSE?

In addition to your order confirmation email, a Gift Card email message with all pertinent details is also sent to the purchaser after check out. To send the E-Gift Card to another person you have two options:

  1. Forward the Gift Card email message to the recipient
  2. Print out or share the gift card information seen on the ‘view your gift card’ link in the Gift Card email provided to the purchaser

3. HOW DO I CHECK MY E-GIFT CARD BALANCE?

You can view your balance on the ‘view your gift card’ link in the Gift Card email provided to the purchaser or you can contact customerservice@nicolemiller.com for assistance

4. WHAT DO I DO IF I LOST MY E-GIFT CARD REDEMPTION CODE?

If you lost your E-Gift Card redemption code, please contact customerservice@nicolemiller.com for assistance.

5. CAN I USE A PROMO CODE WHEN PAYING WITH A GIFT CARD?

Yes, you may apply a promotional code at check out and complete your payment with a Gift Card. Please note only one promotional code may be used per order. If your Gift Card does not cover the entire order total, you will be prompted to add an additional form of payment.